Call Centers
MedPOINT supports three separate call centers for members and providers to assist with UM and claims questions. Each center is staffed with knowledgeable teammates who are available to quickly assist callers. A dedicated Spanish call center is also supported and other language interpretation is available as needed.
All incidents are logged into an application that tracks and documents follow-up requirements. The centralized database can be used as a reference for future calls. All calls are continuously monitored by supervisory staff to enable quick assistance to the representatives as needed. Call center metrics are maintained and continuously analyzed for improvement and education purposes.
